Post-possession support that empowers homeowners to log issues and enables builders to respond efficiently.
Homeowners need to feel heard. Our portal allows them to log issues easily, ensuring specific details are captured upfront. This Intelligent Warranty Management system helps filter out non-warrantable items by providing homeowners with clear guidance before they submit a claim.
View 30-day, year-end, and structural warranty claims in one place.
Our system helps categorize claims by urgency and trade, ensuring the right people are notified instantly.
Keep a permanent, encrypted record of all communications for dispute resolution, backed by our rigorous Governance standards.
Our portal guides homeowners through the warranty process while protecting builders from non-warrantable claims:
Homeowners log into their secure portal and submit issues with photos and descriptions. Our system provides guidance on what's covered under Tarion warranty (Ontario) or BC home warranty programs, reducing confusion upfront.
Your team sees all warranty requests in a centralized dashboard. Our AI helps categorize urgency (30-day, year-end, structural) and suggests appropriate trades. All communications are logged with timestamps for compliance.
Our Warranty Management connects to your project history. We pull data from Walkthrough Inspections and Deficiency Management to provide context. Combined with our Analytics, you can identify systematic issues before they become warranty patterns.
Whether you're managing Post-Construction occupancy or long-term warranty obligations, our platform supports builders throughout the entire homeowner relationship.
Our system provides homeowners with clear guidance on what’s covered under BC 2-5-10 or Tarion warranty programs before they submit. This education reduces invalid claims and saves your team time.
Yes. Homeowners can attach photos and detailed descriptions directly in the portal. This provides your team with complete context before dispatch, improving first-time resolution rates.
Our platform analyzes claim descriptions and automatically categorizes them as 30-day, year-end, or structural issues based on warranty program rules. It suggests appropriate trades and response timelines for compliance.
Absolutely. Every interaction is logged with timestamps and encrypted for secure storage. This creates a permanent audit trail for dispute resolution and regulatory compliance.
The platform pulls complete context from walkthrough inspections and deficiency management. This helps identify if an issue is a known defect or a new concern, and reveals patterns that could indicate systematic quality issues.
Purpose-built for BC’s 2-5-10 home warranty requirements, West Coast construction standards, and the unique challenges of building in the Lower Mainland from high-density towers to multi-family developments.
Take a quick look at how inspections and reports are handled in ImpactPro.
